Manual De UsuarioTabla de contenidosTable of Contents5VoicePlus Overview11About the MGC Manager User’s Guide VoicePlus Edition12VoicePlus Main Features13System Requirements15Prerequisites16VoicePlus Commands Shortcut Keys16User’s Guide Conventions19Audio Look & Feel21Audio Only Conferences22Reservation Templates22Default Reservation Templates22Connecting to an On Going Conference26Dial-in SIP Participants27Defining Standard Audio Only Conferences and Reservations29About Conferences29Conference Scheduling Methods29Scheduled Conferences29On Demand Conferencing29Attended and Unattended Conferences30Unattended Conference31Attended Conference31Conference Types32IVR and Entry Queue Services33MCU Configuration and Audio Only Conferences34Participant Roles35Participant Connection to Conference36Participant Connection Types36Conference Access for Dial-in Participants36IVR Access40Conference Access for Dial-out Participants41Defining New On Going Audio Conferences42General Properties44Settings Parameters49Participants56Recording63Completing the Conference Definition64Resolving Scheduling Conflicts65Listing On Going Conferences68Scheduling a New Reservation69Defining Recurrent Reservations72Listing Reservations75End of Conference Reminder76Defining Participant Properties77ISDN/PSTN/T1-CAS Participant Definition79IP (H.323 and SIP) Participant Definition87Dialing-in from an H.323 Endpoint95Simple Dial-in Using the IP Card Address95Simple Dial-in Using the IP Card Alias95H.323 Advanced Dial-in96Listing Participants98Monitoring On Going Conferences99General Monitoring100Listing On Going Conferences in the Status Pane101General Conference and Participant Monitoring103Monitoring the Conference and Participant Status103Additional Participant Statuses113Participant’s Audio Status114Monitor Filter115Automatic Monitoring of Conferences117Secure Conference Mode117Audio Tones119Noisy Line Detection Mechanism and Automatic Muting120Participants Queue121Conference Level Monitoring121Participant Level Monitoring125Monitoring ISDN/Telephone Participants126Checking the Status of VoIP Participants136Operations Performed During On Going Conferences145Management Functions Overview146Participant and Conference Level Operations147Participant Level Operations149Making Dial-Out Connections149Changing Participant Connection Types (Dial-In/Dial-Out)150Disconnecting Participants from Conferences151Naming Undefined Dial-in Participants152Changing the Disconnected Participant’s Properties154Moving a Participant from one Conference to Another155Designating an Exclusive Speaker156Changing Participant’s Status to Conference Chairperson157Designating a VIP Participant159Adjusting Participant’s Broadcasting and Listening Volume160Muting and Unmuting Participant’s Audio161Enabling/Disabling Auto Gain Control (AGC)164Modifying the Participant’s User Defined Properties165Conference Level Operations166Adding New Participants to a Conference166Muting Dial-In Participants Upon Connection172Adding Remarks During an On Going Conference174Locking and Unlocking a Conference175Managing Question-and-Answer Sessions179Controlling Q&A Queues with the Toolbar179Adding Questioners to the Q&A Queues180Changing Participant’s Position in Q&A Queue183Allowing Participant Questions183Ending Participant Questions184Removing Participants from the Q&A Queue185Clearing Q&A Queues185Managing Voting Sessions186Conducting a Voting Session187Viewing and Saving Voting Results191Placing a Conference On Hold193Modifying Conference General Parameters196Changing the Conference Duration197Ending a Conference before its Scheduled Termination Time198Rescheduling Conference Reservations199Deleting Recurring Reservations200Printing Conference Data202Managing Conferences Using DTMF Codes206DTMF Guidelines206Using DTMF Codes in Cascading Conferences212Modifying Conference and Chairperson Passwords212Request DTMF Help Menu214Dialing Out to Invite Participants (Invite Session)214Chairperson Initiated Blast Dial-out215Managing Secure Mode Conferences216Roll Call216Meeting Rooms and Entry Queues219Meeting Rooms219Entry Queues220Defining a New Audio Only Meeting Room222Manually Assigning Phone Numbers to the Conference226Manually Assigning the H.323 Service Prefix to the Conference228Completing the Meeting Room Definition229Listing Meeting Rooms229Defining a New Audio Only Entry Queue231Enabling Encryption for Entry Queues235Listing Entry Queues237Dialing in to an Entry Queue237IVR and Entry Queue Services241Conference Access242Directly242IVR Queue Access242Entry Queue Access242IVR/Entry Queue Stages243Operations Performed Using IVR Services243Using Roll Call245Using SilenceIT246IVR Requirements248Hardware248Audio File Conversion248Defining IVR Software Module Properties249Setting IVR Message Services256Defining a New IVR Message Service256Listing IVR Message Services276Setting an IVR Message Service as Default277Modifying IVR Message Service Properties278Assigning IVR Services to Conferences279Defining a New Entry Queue Message Service280Assigning Entry Queue Services to an Entry Queue287Connecting to a Conference from an Entry Queue288Viewing the Audio Messages Status289Printing IVR/DTMF Codes291Default IVR Prompts and Messages293Attended Conferencing303Requirements for an Attended Conference305Defining an Operator Conference307Setting the Participants Connection to the Conference to Attended Mode311Setting the Entry Queue to Attended Mode311Setting the Conference Connection to Attended Mode312Participants Queue Management313Listing Participants in the Participants Queue Window314Participants Queue Toolbar316Participant Queue Filter Toolbar316Using Participants Queue Filters317The Attended Participants Dialog Box323Moving the Attended Participant to the Destination Conference331Operator Joining a Conference335Managing Attended Participants from the Browser, Status and Monitor Panes336Selecting the Participants to Manage336Performing Operations using the Right-Click Menu338Moving a Participant to the Operator Conference338Moving a Participant to the Home Conference339Placing a Participant On Hold342Performing Operations Using the Participants Queue Toolbar344Performing Operations Using Shortcut Keys345Moving a Participant Interactively346Moving Multiple Participants to the Home Conference346Recording349Recording System Setup Procedures352Setting up Recording for Conferences355Defining a Recording Link355Defining Recording Functions in IVR Service359Enabling Recording for a Conference361Recording with MCU Version 7.05363Recording and Playback Using Prairie Systems365Defining a Recording Port Participant366Recording and Playback368Modifying System.cfg370Appendix A: Glossary375Tamaño: 4 MBPáginas: 382Language: EnglishManuales abiertas