IBM 51 Manuel D’Utilisation
Cause
The
Distinguished
Name
(DN)
syntax
supported
by
the
directory
server
does
not
support
special
characters.
This
is
a
known
problem
with
the
IBM
Tivoli
Directory
Server
and
is
described
in
detail
in
the
Tivoli
Directory
Server
Administration
Guide
that
is
available
at
Solution
Escape
these
special
characters
or
other
characters
in
an
attribute
value
in
a
distinguished
name
string
by
preceding
it
with
a
backslash
(\).
Common
agents
unable
to
communicate
with
the
agent
manager
Communication
problems
between
the
common
agents
and
the
agent
manager
might
include,
for
example,
a
failed
ping
agent,
or
failed
subagent
installations
when
installing
the
common
agent.
Cause
The
Domain
Name
Server
(DNS)
is
not
properly
set
up
in
the
common
agents’
environment.
By
default,
the
agent
manager
is
set
up
so
that
the
common
agent
machines
must
be
able
to
resolve
the
fully
qualified
name
of
the
agent
manager
server.
Solution
In
cases
where
the
endpoint
machine
where
you
want
to
install
the
common
agent
cannot
resolve
the
fully
qualified
name
of
the
agent
manager
server,
follow
these
steps:
1.
Stop
Tivoli
Intelligent
Orchestrator.
2.
On
the
Tivoli
Intelligent
Orchestrator
server,
edit
the
AgentManager.properties
file
that
is
located
in
the
following
directory:
$WAS_HOME/installedApps/<nodename>/AgentManager.ear/
AgentManager.war/WEB-INF/classes/resources
a.
Find
the
line
that
looks
like:
ARS.host=<fully
qualified
name>
where
<fully
qualified
name>
can
be,
for
example,
bvtwin1.torolab.ibm.com
.
b.
Replace
the
IP
address
with
the
fully
qualified
name,
for
example,
9.2.2.2
.
The
edited
line
should
now
look
like:
ARS.host=9.2.2.2
3.
Restart
the
agent
manager.
4.
Retry
installing
the
common
agent
on
the
endpoint
machine.
Limitations
when
trying
to
manually
associate
a
discovered
software
resource
with
a
software
definition
When
you
manually
associate
a
discovered
software
resource
on
a
server
with
a
software
definition,
you
can
only
select
a
software
product,
patch,
or
operating
system
software
definition.
The
following
scenario
is
described:
v
You
manually
associated
a
discovered
software
resource
on
a
server
with
a
software
stack
definition.
Chapter
7.
Common
problems
and
known
limitations
in
Tivoli
Intelligent
Orchestrator
75