Avaya NN44400-710 Manuel D’Utilisation

In the right pane, click the NCC server that contains the network-consolidated report to 
define.

Click the Public Report Templates folder.

Click the NCC folder.

In the NCC folder, select the report to use.

Click the Selection Criteria heading.

Click the Filters heading.

In the table, select the check box for each filter to apply to the report.

Click Run Now to generate the report.

To save your changes, in the Save As box, type a name for the report, choose a save 
location, and then click Save Report.

Users of the Avaya Aura™ Contact Center can create filters. However, each of these 
classic client filters contains only one type of data: skillsets, applications, route numbers, 
route names, DNIS numbers, or DNIS names.

An administrator can use the Contact Center Manager filter importing utility to import 
filters into Contact Center Manager Administration that were created and saved in the 
Avaya Aura™ Contact Center. While each of the classic client filters contains only one 
type of data— skillsets, applications, route numbers, route names, DNIS numbers, or 
DNIS names—you can add various types of data to these filters after the administrator 
imports them by using the filter tabs in Historical Reporting. For more information on 
filters, see 

You can select the elements to include in your reports by assigning filter elements to 
your reports. For example, in an agent performance report, you can choose the agents 
from which to report. You can define the selection criteria for public, private, and shared 
reports that you schedule or run on demand.

If you connect to an NCC server and run a network-consolidated report, you can choose 
from the saved configured filters. Use filters to select the sites and resources to include 
in a network consolidated report. For more information, see