Canon MP390 Mode D'Emploi

Chapter 13

Troubleshooting

DATA IN MEMORY

CANNOT TURN OFF

You are unable to turn OFF the 
machine with [ON/OFF] when 
documents are saved in 
memory.

The machine is performing an 
operation. Wait until the operation 
has finished, then turn OFF the 
machine.

—

ECM RX

The machine is receiving a fax 
using Error Correction Mode 
(ECM).

ECM receptions may take longer 
than normal receptions. Set <ECM 
RX

> to <OFF> if you need to 

receive quickly, or if you know your 
local lines are in good condition.

ECM TX

The machine is sending a fax 
using Error Correction Mode 
(ECM).

ECM transmissions may take longer 
than normal transmissions. Set 
<ECM TX> to <OFF> if you need to 
transmit quickly, or if you know 
your local lines are in good 
condition.

HANG UP PHONE

The handset is not placed in the 
handset cradle correctly.

Replace the handset correctly.

—

INK TANK 

CHANGED?

You returned the scan unit to its 
original position after replacing 
an ink tank or clearing a paper 
jam.

If you replaced an ink tank, press 
[W]. If you did not, press [X].

INSERT PHOTO 

CARD

There is no memory card in the 
card slot.

If you want to photo print from a 
memory card, insert one (in a 
CompactFlash card adapter as 
necessary) into the card slot. 

INVALID KEY/

SETTING

An invalid key was pressed or 
an invalid setting was selected. 

Check the key you want to
press or the setting you want to 
enter. 

—

LOAD PAPER

(PLEASE LOAD 

PAPER AND PRESS 

SET or START 

KEY)

The multi-purpose tray is 
empty. 

Load paper in the multi-purpose 
tray. Make sure the stack is below 
the paper limit mark. Press [Set], or 
press [Black] or [Color]. 

MACHINE IN USE 

CANNOT TURN OFF

You are unable to turn OFF the 
machine with [ON/OFF] 
because the machine is 
performing an operation. 

The machine is performing an 
operation. Wait until the operation 
has finished, then turn OFF the 
machine.

—