Canon MP390 Mode D'Emploi

Troubleshooting

Chapter 13

CANNOT USE THIS 

CARD

TURN OFF AND ON

You have inserted a damaged 
or incompatible memory card 
into the card slot. 

Remove the memory card from the 
card slot, then turn the power OFF 
and ON again. 

CARD READER 

BUSY

You tried to start photo printing 
when the card slot was in use 
by the computer.

Wait until the card slot is no longer 
being used by the computer. 

—

CARTRIDGE 

JAMMED

The print head holder cannot 
move. This is normally due to a 
paper jam. 

Clear the paper jam or whatever is 
obstructing the print head holder 
and then press [Set]. Do not attempt 
to move the print head holder 
manually. 

CHANGE

PAPERSIZE:FAX

The paper size setting is set to a 
size other than letter or A4.

Set the paper size setting to letter or 
A4 and load paper of the same size. 
The received fax will then be 
printed automatically.

CHECK PAPER 

SIZE

PRESS SET KEY

The size of the paper in the 
multi-purpose tray and that 
specified in the paper size 
setting are different. 

Load the correct paper size or 
change the paper size setting. Then 
press [Set].

CHECK PRINTER

For some reason, the machine 
cannot operate.

Turn OFF the machine, then ON. If 
the problem is not resolved, contact 
the Canon Customer Care Center.

—

CLEAR PAPER JAM

PRESS SET KEY

There is a paper jam. 

Clear the paper jam and reload 
paper in the multi-purpose tray. 
Press [Set].

COLOR INK 

CHANGED?

The machine is asking whether 
you replaced the color ink tank.

If you replaced the color ink tank, 
press [W]. If you did not, press [X].

COLOR INK LOW

The ink level in the color ink 
tank is low.

Make sure you have a new color ink 
tank ready to replace the used one 
when ink runs out. If the machine 
stops printing when copying or 
photo printing, you can continue 
printing by pressing [Set]. 
However, note that ink may run out. 
If print quality deteriorates or the 
printout is blank, replace the ink 
tank.

COVER OPEN

You opened the scan unit 
during an operation.

Return the scan unit to its original 
position.

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