Canon MP390 Mode D'Emploi
Chapter 13
Troubleshooting
143
LCD Messages
Below is a list of messages that are displayed on the LCD when a problem occurs. Check the cause
of the error and take corrective actions according to the list.
of the error and take corrective actions according to the list.
Message
Cause
Action
Details
AUTO REDIAL
The machine is waiting to
redial the recipient’s number
because the line was busy or
the recipient did not answer
when you tried to send a
document.
redial the recipient’s number
because the line was busy or
the recipient did not answer
when you tried to send a
document.
Wait for the machine to
automatically redial the number. If
you want to cancel automatic
redialing, wait until the machine
starts dialing the number, press
[Stop/Reset], then follow the
instructions on the LCD. You can
also delete the document from
memory.
automatically redial the number. If
you want to cancel automatic
redialing, wait until the machine
starts dialing the number, press
[Stop/Reset], then follow the
instructions on the LCD. You can
also delete the document from
memory.
BLACK INK
CHANGED?
The machine is asking whether
you replaced the black ink tank.
you replaced the black ink tank.
If you replaced the black ink tank,
press [W]. If you did not, press [X].
press [W]. If you did not, press [X].
BLACK INK LOW
The ink level in the black ink
tank is low.
tank is low.
Make sure you have a new black ink
tank ready to replace the used one
when ink runs out. If the machine
stops printing when copying or
photo printing, you can continue
printing by pressing [Set].
However, note that ink may run out.
If print quality deteriorates or the
printout is blank, replace the ink
tank.
tank ready to replace the used one
when ink runs out. If the machine
stops printing when copying or
photo printing, you can continue
printing by pressing [Set].
However, note that ink may run out.
If print quality deteriorates or the
printout is blank, replace the ink
tank.
BUSY/NO
SIGNAL
The telephone number you
dialed is busy.
dialed is busy.
Try sending the document at a later
time.
time.
The fax number dialed was
incorrect.
incorrect.
Check the fax number and dial
again.
again.
—
The recipient’s fax machine is
not working.
not working.
Contact the recipient and have them
check their fax machine.
check their fax machine.
—
The recipient is not using a G3
machine.
machine.
Contact the recipient and ask them
to send or receive the document
using a G3 machine.
to send or receive the document
using a G3 machine.
The touch tone/rotary pulse
setting on your machine is
incorrect.
setting on your machine is
incorrect.
Set your machine to the setting that
matches your telephone line.
matches your telephone line.
The receiving fax machine did
not answer within 55 seconds
(after all automatic redialing
attempts).
not answer within 55 seconds
(after all automatic redialing
attempts).
Contact the recipient and have them
check their fax machine. For an
overseas call, add pauses to the
registered number.
check their fax machine. For an
overseas call, add pauses to the
registered number.
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