Xerox WorkCentre 5325/5330/5335 Mode D'Emploi

Troubleshooting

WorkCentre 5300 Series Multifunction Printer
User Guide

196

Problems Receiving Faxes

The received fax is blank. 

There may be a problem with the 
telephone connection or with the 
caller’s fax machine.

Check that the printer can make 
clean copies. If it can, have the caller 
send the fax again.

The sender may have loaded the 
pages incorrectly.

Contact the sender.

The printer answers the call, 
but will not accept 
incoming data.

Not enough memory.

If the job contains several graphics, 
the printer might not have enough 
memory. The printer will not answer 
if memory is low. Delete stored 
documents and jobs and wait for the 
existing job to complete. This will 
increase available memory.

The received fax size is reduced.

The paper supply in the printer may 
not match the document size sent.

Confirm the original size of the 
documents. Documents might be 
reduced based on the available 
paper supply in the printer.

Faxes cannot be 
received automatically.

The printer is set to receive 
faxes manually.

Set the printer to automatic reception.

The memory is full.

Load paper if it is empty, and then 
print the faxes stored in the memory.

The telephone line is 
incorrectly connected.

Check the telephone line connection. 
If it is disconnected, connect it.

There may be a problem with the 
sender’s fax machine.

Make a copy to check that your 
printer is operating correctly. If the 
copy prints correctly, have the 
recipient check their fax machine.