Cisco Cisco Agent Desktop 8.5
2
Release Notes for Cisco Agent Desktop 7.1(2) Service Release 2
Uninstallation
Installing the SR on CAD Clients
If automated updates are enabled in your system (see the Cisco CAD Installation Guide for more
information), complete the following steps.
information), complete the following steps.
Step 1
The next time a client application starts after the service release is installed, the user sees a prompt that
an updated version of the application is available and will be installed.
an updated version of the application is available and will be installed.
Step 2
Follow the on-screen prompts.
Step 3
The service release installs, replacing files as needed. When the installation is finished, a window
appears telling you that the installation is complete.
appears telling you that the installation is complete.
If automated updates are not enabled in your system, follow these steps on each client computer.
Step 1
After the service release has been installed on the CAD servers, browse to the following address from
the client computer:
the client computer:
http://<your CAD server IP address>:8088/TUP/CAD/SR.htm
Step 2
Follow the instructions on the page to download and install the service release.
Step 3
The service release installs, replacing files as needed. When the installation is finished, a window
appears telling you that the installation is complete.
appears telling you that the installation is complete.
Note
If you install a CAD client application on a client computer after installing the service release, you must
repair the service release from the Add/Remove Programs window.
repair the service release from the Add/Remove Programs window.
Uninstallation
To uninstall the service release, you must be logged in as an administrator.
Note
If you cancel the uninstallation process while it is running, the service release might continue to be listed
in the Add/Remove Programs window, and you might not be able to remove or repair the service release
or reinstall it. If this occurs, contact Cisco TAC for assistance (see
in the Add/Remove Programs window, and you might not be able to remove or repair the service release
or reinstall it. If this occurs, contact Cisco TAC for assistance (see
for contact information).
Complete the following steps to uninstall the service release from a CAD client computer.
Step 1
Choose Start > Settings > Control Panel > Add/Remove Programs.
Step 2
Select the program you want to uninstall.
Step 3
Click Change/Remove.
During the uninstall process, a DOS window named srRollbackRepair.exe appears. Do not close this
window.
window.
Step 4
The srRollbackRepair.exe window closes automatically.