Cisco Cisco Agent Desktop 8.5

If automated updates are enabled in your system (see the Cisco CAD Installation Guide for more 
information), complete the following steps.

The next time a client application starts after the service release is installed, the user sees a prompt that 
an updated version of the application is available and will be installed.

Follow the on-screen prompts.

The service release installs, replacing files as needed. When the installation is finished, a window 
appears telling you that the installation is complete.

If automated updates are not enabled in your system, follow these steps on each client computer.

After the service release has been installed on the CAD servers, browse to the following address from 
the client computer:

http://<your CAD server IP address>:8088/TUP/CAD/SR.htm 

Follow the instructions on the page to download and install the service release. 

The service release installs, replacing files as needed. When the installation is finished, a window 
appears telling you that the installation is complete.

If you install a CAD client application on a client computer after installing the service release, you must 
repair the service release from the Add/Remove Programs window.

To uninstall the service release, you must be logged in as an administrator.

If you cancel the uninstallation process while it is running, the service release might continue to be listed 
in the Add/Remove Programs window, and you might not be able to remove or repair the service release 
or reinstall it. If this occurs, contact Cisco TAC for assistance (see 

 for contact information).

Complete the following steps to uninstall the service release from a CAD client computer.

Choose Start > Settings > Control Panel > Add/Remove Programs.

Select the program you want to uninstall.

Click Change/Remove.

During the uninstall process, a DOS window named srRollbackRepair.exe appears. Do not close this 
window. 

The srRollbackRepair.exe window closes automatically.