Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Phone Book
February 24, 2005
3-15
Phone Book
Agents have several lists of phone numbers available to them:
■
The Recent Call List, a dynamic list of up to 100 recently called phone
numbers kept by Agent Desktop
numbers kept by Agent Desktop
■
A personal phone book, created and maintained by the agent (and
enabled/disabled by the system administrator)
enabled/disabled by the system administrator)
■
Global phone books, created by the system administrator with the Phone
Book function
Book function
The Phone Book window (Figure 3-9) enables you to set up and manage the
global phone books that are shared by agents. Phone books and phone book
entries are created and maintained in the Phone Book Editor dialog box (Figure
3-10).
global phone books that are shared by agents. Phone books and phone book
entries are created and maintained in the Phone Book Editor dialog box (Figure
3-10).
Figure 3-9.
Phone Book window.