Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Agents have several lists of phone numbers available to them:

■

The Recent Call List, a dynamic list of up to 100 recently called phone 
numbers kept by Agent Desktop

■

A personal phone book, created and maintained by the agent (and 
enabled/disabled by the system administrator)

■

Global phone books, created by the system administrator with the Phone 
Book function

The Phone Book window (Figure 3-9) enables you to set up and manage the 
global phone books that are shared by agents. Phone books and phone book 
entries are created and maintained in the Phone Book Editor dialog box (Figure 
3-10).