Cisco Cisco Agent Desktop 10.0 Mode D'Emploi
Logging In
You can log in using Agent Desktop as a local agent or as a mobile agent. A local agent uses Agent
Desktop within the contact center. A mobile agent uses Cisco Unified Mobile Agent to connect to Agent
Desktop via any kind of phone (including a cell phone) from outside the contact center.
Desktop within the contact center. A mobile agent uses Cisco Unified Mobile Agent to connect to Agent
Desktop via any kind of phone (including a cell phone) from outside the contact center.
Multi-line Phones
Agent Desktop supports multi-line phones. However, the number of lines supported is limited. You cannot
log into a phone that has more than four lines (one ACD line and three non-ACD lines).
log into a phone that has more than four lines (one ACD line and three non-ACD lines).
Only two calls per line are supported.
Logging in as a Local Agent
Note: If you are using Cisco IP Communicator as your phone, you must start IP Communicator
before you log into Agent Desktop.
before you log into Agent Desktop.
To log in as a local agent:
1. Choose Start > All Programs > Cisco > Desktop > Agent. The Agent Login window appears.
Note: The Agent Login window prompts for either your name or your ID, depending on the
method that your CAD administrator configured.
method that your CAD administrator configured.
2. Type your login name/ID, password, and extension in the appropriate fields, then click OK.
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