Cisco Cisco Agent Desktop 10.0 Mode D'Emploi
Logging In
If your configuration includes Cisco Unified Presence Server, and your Unified Presence Server login
is different from your Agent Desktop login, the Cisco Unified Presence Server Login window appears.
Type your Unified Presence username and password and click Login.
is different from your Agent Desktop login, the Cisco Unified Presence Server Login window appears.
Type your Unified Presence username and password and click Login.
If your configuration does not include Cisco Unified Presence Server, or your Unified Presence Server
login is the same as your Agent Desktop login, Agent Desktop starts and is automatically minimized.
login is the same as your Agent Desktop login, Agent Desktop starts and is automatically minimized.
Note: Do not attempt to log into Cisco Unified Presence through both Agent Desktop and Cisco
Unified Personal Communicator, even if you use different user IDs to do so. If you do, the client
applications can behave unpredictably.
Unified Personal Communicator, even if you use different user IDs to do so. If you do, the client
applications can behave unpredictably.
Note: The first time you log in using Agent Desktop, the Login Name/ID, Password, and Extension
fields are empty. The next time you log in, the Login Name/ID and Extension fields are
automatically filled with the information you entered previously. If you share a computer with
another agent, verify that the Login ID/Name and Extension fields have your information and not
the other agent’s information.
fields are empty. The next time you log in, the Login Name/ID and Extension fields are
automatically filled with the information you entered previously. If you share a computer with
another agent, verify that the Login ID/Name and Extension fields have your information and not
the other agent’s information.
Note: When one node of a Unified Presence high availability system is unreachable, Agent
Desktop will be unable to log into Unified Presence. When the node becomes reachable, you
must log out of Agent Desktop and log in again in order to receive the Unified Presence login
dialog box.
Desktop will be unable to log into Unified Presence. When the node becomes reachable, you
must log out of Agent Desktop and log in again in order to receive the Unified Presence login
dialog box.
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If you enter a login name/ID that is already in use by another agent, a dialog box appears, asking if you
want to log out the ID. If you choose yes, CAD will log out the agent using that ID and will log you in.
This is known as a “forced login.”
want to log out the ID. If you choose yes, CAD will log out the agent using that ID and will log you in.
This is known as a “forced login.”
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If you enter an extension that is already in use by another agent, an error message appears, stating
that the extension is already in use. You must enter a different extension to log in.
that the extension is already in use. You must enter a different extension to log in.
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If the login method (Login Name or Login ID) is changed while you are logging in, an error message
appears, stating that the login method has changed. You must restart Agent Desktop to log in.
appears, stating that the login method has changed. You must restart Agent Desktop to log in.
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If your team assignment is changed, then you must restart Agent Desktop for the change to go into
effect.
effect.
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