Cisco Cisco Agent Desktop 10.0 Mode D'Emploi
Logging In
1. Choose Start > All Programs > Cisco > Desktop > Agent. The Agent Login window appears.
2. Type your login name/ID, password, and extension in the appropriate fields.
3. Select the Mobile Agent check box. The Mobile Agent Login window appears.
4. In the Mobile Agent Parameters section, select the call mode you want to use and type your phone
number in the Mobile Agent Phone Number field.
Enter only numbers in the Mobile Agent Phone Number field. This field cannot include spaces, dashes,
parentheses, or other non-numeric characters.
parentheses, or other non-numeric characters.
5. Click OK or press Enter to log in. Agent Desktop starts and is automatically minimized.
Note: If your team assignment is changed while you are logged in, then you must restart
Agent Desktop for the change to go into effect.
Agent Desktop for the change to go into effect.
Login Notes
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The Login Name field has a maximum of 32 characters. The Login ID, Extension, and Password fields
have a maximum of 12 characters.
have a maximum of 12 characters.
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