Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Call Contact Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
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In Cisco Unified CCX, you do not have to predefine enterprise ECC variables
in the settings window of the Cisco Unified CCX Editor. You can just open
the Set Enterprise Call Info step, give the enterprise ECC variable a name, set
its value to whatever you want, and save the step. If you predefine an
enterprise ECC variable, then that variable can be accessed by all scripts. If
you do not predefine an enterprise ECC variable, then you can use it only in
the script containing the Set Enterprise Call Info step where you define it.
in the settings window of the Cisco Unified CCX Editor. You can just open
the Set Enterprise Call Info step, give the enterprise ECC variable a name, set
its value to whatever you want, and save the step. If you predefine an
enterprise ECC variable, then that variable can be accessed by all scripts. If
you do not predefine an enterprise ECC variable, then you can use it only in
the script containing the Set Enterprise Call Info step where you define it.
Every enterprise ECC variable must be defined on both sides of the system that
sends and receives the variable data:
sends and receives the variable data:
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In a Cisco UnifiedIP IVR, the enterprise ECC variable must be defined both
in Cisco UnifiedIP IVR and in Cisco UnifiedICME software.
in Cisco UnifiedIP IVR and in Cisco UnifiedICME software.
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In a Cisco Unified CCX system, the enterprise ECC variable must be defined
both the Cisco Unified CCX script and in Cisco Desktop Administrator
(CDA).
both the Cisco Unified CCX script and in Cisco Desktop Administrator
(CDA).
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In a Cisco Unified CCX system integrated with Cisco UnifiedICME software
through the IPCC gateway, the enterprise ECC variable must be defined in the
Cisco Unified CCX Cisco Unified CCX script, in the Cisco Desktop
Administrator (CDA), and in Cisco UnifiedICME software.
through the IPCC gateway, the enterprise ECC variable must be defined in the
Cisco Unified CCX Cisco Unified CCX script, in the Cisco Desktop
Administrator (CDA), and in Cisco UnifiedICME software.