Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Call Contact Steps
•
Call.CallerEnteredDigits
•
Call.PeripheralVariable1 to Call.PeripheralVariable10
•
Call.AccountNumber
These call variables are written to the db_cra database.
Note
These call variables are available from a list in the General tab of the
Customization window only in the Get/Set Enterprise Call Info steps.
Customization window only in the Get/Set Enterprise Call Info steps.
The Cisco UnifiedICME Server, the Cisco Unified CCX system, and the Cisco
Agent Desktop support these call variables for passing data between themselves.
You can pass data in these call variables between:
Agent Desktop support these call variables for passing data between themselves.
You can pass data in these call variables between:
•
Cisco UnifiedIP IVR and Cisco UnifiedICME software, if you have a Cisco
UnifiedIP IVR.
UnifiedIP IVR.
•
Cisco Unified CCX and Cisco Agent Desktop, if you have a Cisco Unified
CCX system.
CCX system.
•
Cisco Unified CCX and Cisco Agent Desktop and Cisco UnifiedICME
software, if your system is a Cisco Unified CCX one integrated with Cisco
UnifiedICME software through the IPCC Gateway.
software, if your system is a Cisco Unified CCX one integrated with Cisco
UnifiedICME software through the IPCC Gateway.
Expanded Call Variables Tab (Set Enterprise Call Info Step)
If you need more call variables than those predefined in the General tab, use
expanded call context (ECC) variables.
expanded call context (ECC) variables.
Use the Expanded Call Variables tab of the Set Enterprise Call Info step to set data
in enterprise ECC variables.
in enterprise ECC variables.
Note
•
In Cisco UnifiedIP IVR= , you must first add the enterprise ECC variables in
the Settings window of the Cisco Unified CCX Editor, before you can use
them in the step
the Settings window of the Cisco Unified CCX Editor, before you can use
them in the step
).
•
Unlike enterprise Call Variables (those defined in the General tab), the
enterprise ECC variables (those defined in the Expanded All Variables tab)
are not written to the db_cra database and cannot be used in reporting.
enterprise ECC variables (those defined in the Expanded All Variables tab)
are not written to the db_cra database and cannot be used in reporting.