Cisco Cisco Agent Desktop 8.0 Guide De Montage
System Configurations
26-July-06
1-19
Distributed VoIP Monitor Services
Configuration
Configuration
In this configuration (and in the other configurations noted here), up to five
offboard VoIP Monitor services (monitor domains) are supported.
offboard VoIP Monitor services (monitor domains) are supported.
VoIP Monitor services can be co-resident with the other CAD services,
co-resident with an offboard Recording & Playback service (supporting up to 80
simultaneous recordings/playbacks), or on a dedicated server.
co-resident with an offboard Recording & Playback service (supporting up to 80
simultaneous recordings/playbacks), or on a dedicated server.
All Recording & Playback services must be located in the central site in order to
avoid excessive WAN bandwidth usage.
avoid excessive WAN bandwidth usage.
Figure 1-6.
Distributed VoIP Monitor services configuration.
Active Services
ICM PG
CTI OS
Base Services
Server A
Server B
Recording Server A
Rec & Playback Service
Recording Server B
Rec & Playback Service
VoIP Monitor Service
VoIP Monitor Service
VoIP Monitor Service
Remote Site 1
Remote Site 2
Remote Site 3
Central Site
Active Services
ICM PG
CTI OS
Base Services