Cisco Cisco Agent Desktop 8.0 Guide De Montage
CAD 6.0(2) Installation Guide
1-20
26-July-06
System Requirements
The following are the minimum system requirements for running CAD 6.0.
System Environment
CAD 6.0 is integrated into the following IPCC Enterprise environments:
Consult the Cisco CallManager Compatibility Matrix for IPCC Enterprise for the
appropriate versions of other Cisco applications required in your contact center
environment. The compatibility matrix is located at:
appropriate versions of other Cisco applications required in your contact center
environment. The compatibility matrix is located at:
www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Data Configuration Environment
System configuration data is maintained using Directory Services. CAD 6.0
supports OpenLDAP v2.1.19.
supports OpenLDAP v2.1.19.
Operating Environment
CAD 6.0 runs on the following operating systems and hardware.
IMPORTANT!
The CAD services must be installed on manchines running
an English language operating system. The CAD desktop applications may
be installed on machines running localized operating systems.
be installed on machines running localized operating systems.
ICM
CallManager
IP IVR
6.0
3.3.3
3.1
6.0
3.3.4
3.1
6.0
4.0
3.5
Operating System
Desktop Applications
Services
Windows 98
OSR1, OSR2
OSR1, OSR2
233 MHz processor
32 MB RAM
100 MB free space
NIC supporting Ethernet 2
32 MB RAM
100 MB free space
NIC supporting Ethernet 2
not supported
Windows NT
Workstation 4.0
Service Pack 6
Workstation 4.0
Service Pack 6
233 MHz processor
64 MB RAM
100 MB free space
NIC supporting Ethernet 2
64 MB RAM
100 MB free space
NIC supporting Ethernet 2
not supported