Cisco Cisco Agent Desktop 8.0 Guide De Montage

A workaround solution is available from the Intel Technical Support website 
(Solution ID: CS-005897). Other solutions include:

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using another type of NIC card that is fully NDIS-compliant. For a 
procedure for testing if a NIC card is fully NDIS-compliant, see 
www.cisco.com/en/US/customer/products/sw/custcosw/ps427/prod_
tech_notes_list.html).

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Monitoring agents via a VoIP Monitor server.

The space requirements for the Recording & Playback service and the Recording 
& Statistics service depend on the size of the contact center. In general, 
requirements are as follows:

The Recording & Statistics service requires 3.2 GB to store agent state and call 
activity records for a 7 days per week/10 hours per day contact center with 
1,000 agents taking calls that last an average of 1 minute each.

The Recording & Playback service requires the following space. This space can 
be distributed between two servers in a redundant environment.

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Approximately 800 KB hard drive space for each minute of a recorded 
G.711 call.

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Approximately 200 KB hard drive space for each minute of a recorded 
G729 call.

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4 GB hard drive space to store recordings, assuming 100 supervisors 
each of whom record ten 5-minute G.711 calls per day. 

If the audio files are stored on a partition using the FAT32 file 

system, a limit of 21,844 objects can be stored. If this recording limit is 
exceeded, supervisors will be unable to record any more audio files. There 
is no such limitation on an NTFS file system partition.

For CAD 6.0 applications to work properly, your agents must be organized into 
teams and some must be designated as supervisors. This is accomplished in 
ICM. See your ICM documentation for information on how to do this.