Cisco Cisco Agent Desktop 8.0 Guide De Montage

CAD 6.0 requires the following software applications to run successfully:

Internet Explorer is required for the Integrated Browser portion of Cisco Agent 
Desktop and for the web page produced when the Bulk Export Utility is run (see 

).

Tomcat is a Java-based webserver. If you are installing the IP Phone Agent 
application, it is needed to work with the XML pages displayed by IP phones. 
More information about Tomcat may be found at http://jakarta.apache.org. Tomcat 
is shipped with CAD 6.0 and is automatically installed if the installation program 
does not detect an existing, current version on the PC.

JRE is required to run the Java applets and JavaServer Pages (JSP) used by the 
IP Phone Agent application. JRE is shipped with CAD 6.0 and is automatically 
installed if the installation program does not detect an existing, current version on 
the PC.

CTI OS must be installed before installing the CAD services, and several registry 
keys edited to enable Cisco Agent Desktop to function properly and receive all 
necessary CTI events and reporting statistics. See 

 for information on changing these registry keys.

The CAD services require either one or two Microsoft SQL Server licenses, 
depending on where the Statistics service is installed:

■

One license is required if it is installed on a separate machine from ICM.

■

Two licenses are required if it is installed on the same machine as ICM.

The use of desktop monitoring in your contact center increases bandwidth 
requirements. Consult the best practices document, Cisco Agent Desktop 
Bandwidth Requirements, for more information.

Desktop monitoring does not function with some NIC cards. The Intel PRO/100 
and PRO/1000 NIC card series are unable to detect both voice packets and 
data packets in a multiple VLAN environment, which prevents desktop monitoring 
from functioning properly. These NIC cards do not fully support NDIS 
Promiscuous Mode settings.