Cisco Cisco Agent Desktop 8.0 Guide De Montage
Required Registry Key Modifications
26-July-06
1-25
Required Registry Key Modifications
A number of registry keys must be manually modified in order for CAD to function
correctly:
correctly:
■
Registry keys on the CTI OS computer must be modified for Cisco Agent
Desktop to function properly and receive all necessary CTI events and
reporting statistics
Desktop to function properly and receive all necessary CTI events and
reporting statistics
■
A registry key on the peripheral gateway (PG) computer must be modified
so that the Cisco Agent Desktop call activity pane displays the correct
amount of time a caller spends at the IVR
so that the Cisco Agent Desktop call activity pane displays the correct
amount of time a caller spends at the IVR
X To modify the CTI OS registry keys:
1. On the CTI OS computer, open the Windows Registry Editor.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE \ SOFTWARE \ Cisco Systems, Inc. \ Ctios \
<CTI OS Instance Name> \ <CTI OS Server Name> \
EnterpriseDesktopSettings \ All Desktops \ Grid \ SkillGroupStatistics \
Columns \ Number
<CTI OS Instance Name> \ <CTI OS Server Name> \
EnterpriseDesktopSettings \ All Desktops \ Grid \ SkillGroupStatistics \
Columns \ Number
3. Delete all the keys (numbers 1 through 14) underneath the Number key.
4. Add new keys, string values, and values underneath the Number key as
follows:
Key
String Value
Value
1
Type
SkillGroupNumber
Header
SkillGroupNumber
2
Type
RouterCallsQNow
Header
RouterCallsQNow
3
Type
LongestRouterCallQNow
Header
LongestRouterCallQNow
4
Type
AgentsLoggedOn
Header
AgentsLoggedOn
5
Type
HandledCallsToday
Header
HandledCallsToday