Cisco Cisco Agent Desktop 8.0 Guide De Montage

CAD 6.0 supports the following system capacities:

Maximum number of agents per LCC

1

1.

LCC = Logical Contact Center

1000

Maximum number of agents per team

100

Maximum number of skills per agent (for real-time reporting)

10

Maximum number of supervisors per LCC

100

Maximum number of supervisors per team

20

Average number of agents per supervisor

10

Maximum number of agents per monitor domain

400

Maximum number of simultaneous recordings/playbacks per 
Recording & Playback service (more than 32 requires a 
dedicated Recording & Playback server)

32 (Enhanced)

80 (Premium)