Cisco Cisco Agent Desktop 8.0 Guide De Montage

The following CAD versions can be upgraded to version 6.0 by installing version 
6.0 over them:

■

4.4.1

■

4.6.0

You should upgrade the CAD services only when no agents are 

logged into the system. If agents are logged in, they may receive error 
messages when the services go offline during the upgrade.

A number of utilities are available to preserve information from previous versions 
of CAD and make it available to CAD 6.0. These utilities, located on the 
installation CD, are:

The DABackupTool utility is used to back up your configuration data. 

You must obtain the most recent version of DABackupTool from the 

Cisco Software Center Downloads page for Cisco Agent Desktop. The 
version on your CAD 4.6 installation CD is no longer valid.

DABackupTool preserves the following settings:

■

Logical contact centers

■

Enterprise data fields and layouts

DABackupTool

Saves configuration files and settings for Desktop 
Administrator and the Enterprise and VoIP Monitor 
services. The information is imported into CAD 6.0 
through the Configuration Setup tool during the 
installation process.

BackupDB

Saves the Recording & Statistics database, except 
recording metadata and the recordings themselves. 
The information is imported into CAD 6.0 through 
the Configuration Setup tool during the installation 
process.

RecordingBackup

Saves the recording metadata and recordings 
themselves and makes them available through a 
web page.