Cisco Cisco Agent Desktop 8.5 Guide De Montage
CAD 7.6 Feature Levels
March 25, 2013
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CAD 7.6 Feature Levels
There are three feature levels of CAD 7.6: Standard, Enhanced, and Premium. The
following tables list the features available in Cisco Agent Desktop (Agent Desktop),
Cisco Agent Desktop--Browser Edition (CAD-BE), Cisco IP Phone Agent, Cisco
Supervisor Desktop (Supervisor Desktop), and Cisco Desktop Administrator (Desktop
Administrator).
following tables list the features available in Cisco Agent Desktop (Agent Desktop),
Cisco Agent Desktop--Browser Edition (CAD-BE), Cisco IP Phone Agent, Cisco
Supervisor Desktop (Supervisor Desktop), and Cisco Desktop Administrator (Desktop
Administrator).
Agent Desktop
that are not listed here are in all three feature levels.
Table 1.
Agent Desktop features
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
●
●
Agent-initiated chat
●
●
●
Cisco IP Communicator support
●
●
●
Cisco Unified Mobile Agent support
●
●
●
Cisco Unified Outbound Dialer
●
●
Cisco Unified Presence Server integration
●
●
●
Enterprise data thresholds
●
●
Event-triggered workflows
●
●
HTTP Post/Get action
●
Integrated browser with multiple tabs
●
IPC Receive action
●
Reason codes
●
●
●
Task buttons
●
●
Timer action
●
●
Wrapup data
●
●
●