Cisco Cisco Agent Desktop 8.5 Guide De Montage
CAD 7.6 Feature Levels
March 25, 2013
13
Supervisor Desktop
Desktop. Features that are not listed here are in all three feature levels.
Table 4.
Supervisor Desktop features
Feature
Standard
Enhanced
Premium
Barge-in
●
●
●
Cisco Mobile Agent support
●
●
●
Cisco Unified Presence Server integration
●
●
●
Integrated browser
●
●
●
Intercept
●
●
●
Real-time displays (charts)
●
Real-time displays (text)
●
●
●
Recording
●
●
Silent monitoring
●
●
●
Skill statistics
●
●
●
Supervisor work flows—all actions except
threshold alerts for tree control actions only
threshold alerts for tree control actions only
●
Supervisor work flows—threshold alerts for
tree control actions only
tree control actions only
●
●
Team messages
●
●
●
Web page push to agents
●