Cisco Cisco Enterprise Chat and Email 11.5(1) Manuel De Maintenance
24
Enterprise Chat and Email Administrator’s Guide to Administration Console
Macros
Macros are shortcuts to perform oft-repeated tasks, such as, inserting customer names in emails, etc. Macros save
the response time to customer queries. Instead of repeatedly typing the frequently used sentences or phrases,
users can simply add the appropriate macro. When the mail reaches the customer, the macro expands into the
whole text. Macros are of two types - business object macros and combination macros.
the response time to customer queries. Instead of repeatedly typing the frequently used sentences or phrases,
users can simply add the appropriate macro. When the mail reaches the customer, the macro expands into the
whole text. Macros are of two types - business object macros and combination macros.
You can create business object macros for:
Activity data
Case data
Chat session data
Contact person data
Contact point data
Customer data
Email address contact point data
Phone address data
Postal address data
User data
Website data
You can create combination macros with multiple definitions. That is, you can combine multiple macros within
a single macro. Multiple macros can be selected from business objects macros to create a combination macro.
a single macro. Multiple macros can be selected from business objects macros to create a combination macro.
For more information, see
Archive Jobs
Old activities can be archived by setting up scheduled or on-demand archive jobs. For more information, see
.
Sharing of Business Objects
This section lists the business objects available at different levels in the system and how they are shared.
System Level
The following objects are common for the entire system and are managed by the system administrators.
Administration Console
Roles, users, and user groups
Settings