Cisco Cisco Enterprise Chat and Email 11.5(1) Manuel De Maintenance
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Enterprise Chat and Email Administrator’s Guide to Administration Console
Roles, users, and user groups: Users can be shared with other departments, and are called foreign users in
the departments they are shared with. See details in
the departments they are shared with. See details in
“Sharing Users with Other Departments” on page 190
.
Business calendars
Queues, service levels, and workflows
Chat infrastructure
Email infrastructure
Data masking
Classifications
Dictionaries
Macros
Archive jobs
KB Console
KB Articles
Not shared
Exception: Foreign users can view and create articles in the departments they are shared with.
Reports Console
Not shared
Exception: Foreign users can run reports on the departments they are shared with.
Supervision Console
Not shared
Exception: Foreign users can create monitors in the departments they are shared with.
Tools Console
Not shared
Exception: Foreign users can manage objects in the departments they are shared with.
Agent Console
Not shared
Exceptions:
Customers: If customer departmentalization is not enabled (see
), agents can search and view customers across departments. And, when an agent creates an