Cisco Cisco Enterprise Chat and Email 11.5(1) Manuel De Maintenance
Sharing of Business Objects
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System Console
Service Processes
Loggers
Hosts
Partition Level
The following objects are common for the entire partition and all departments in the partition and are managed
by the partition administrators.
by the partition administrators.
Administration Console
Roles, users, and user groups
Settings: partition and department settings
Data masking rules for email and chat
Departments: Departments are created (new or copies of existing departments) and department sharing is
managed by partition administrators.
managed by partition administrators.
System Console
Service Instances: All departments in an installation use common services that are managed by partition
administrators.
administrators.
Tools Console
Login page language setting: Set at partition level and is available to users in all departments.
Sections available in the Agent Console Information Pane: Set at partition level and are available to agents
in all departments.
in all departments.
New Activity Shortcuts: Set at partition level and are available to agents in all departments.
Activity types: Set at partition level and are available to agents in all departments.
Department Level
Administration Console
Except for users, any of the following objects cannot be shared with other departments. However, the foreign
users can manage these objects in the departments they are shared with. Access to these objects is controlled by
roles and permissions.
users can manage these objects in the departments they are shared with. Access to these objects is controlled by
roles and permissions.
Settings