Cisco Cisco Enterprise Chat and Email 11.5(1) Manuel De Maintenance

Elements of the User Interface

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activity for a customer that already exists in another department, they will see the complete history of 
the customer (all cases and activities). 



Foreign users can work on activities from departments they are shared with. 

The console user interface has five functional areas:

1.

Console toolbar: The main toolbar of the console appears at the top of the screen. It allows you to access 
some frequent commands with a single click.

2.

Tree pane: The Tree pane lists all the business objects in the application, allowing you to select the node 
(folder) that you wish to work in. When you select a folder, its first-level contents are displayed in the List 
pane. In the Tree pane, you can cut paste or copy paste folders, delete folders which you have created, 
manage bookmarks and print folder contents.

To expand all first and second level nodes with a single click, shift + click the plus [+] button next to the 
topmost node. The contents of all first and second level nodes are displayed in the Tree pane.

3.

List pane: The

List

pane displays first-level contents of the folder selected in the Tree

pane. You can view 

the name, description, date of creation, etc., of the displayed items. In this pane, you can create items or 
select existing ones to modify or delete them.

4.

The Properties

pane displays the contents of the business object selected in the List pane. 

In this pane, you can edit the properties of the selected item.

5.

The status bar is present at the bottom of every screen. It displays the following information:



The user name with which the user has logged in the system.



The language currently in use.



The status of the system (Loading, Ready, etcetera).