Cisco Cisco Enterprise Chat and Email 11.5(1) Guide De Montage
Pre-Installation Tasks
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This chapter describes pre-installation procedures that need to be completed before beginning the installation
process. As you need to prepare the installation environment in advance, read this installation guide and the
following documents before planning and implementing the installation:
process. As you need to prepare the installation environment in advance, read this installation guide and the
following documents before planning and implementing the installation:
System Requirements for Enterprise Chat and Email
Enterprise Chat and Email Design Guide
Deployment Model for ECE
The deployment has two servers - the ECE server (contains the file, database, application, services, and
messaging server components) and the web server. The ECE server is installed on one machine and the web
server is installed on a separate machine outside the firewall.
messaging server components) and the web server. The ECE server is installed on one machine and the web
server is installed on a separate machine outside the firewall.
Deployment model for ECE
Preparing Virtual Machine
Obtain Installation Media
Obtain the ECE installation media from a partner or by ordering from Cisco Systems, Inc.
Download OVA for ECE
1.
Go to the Packaged Contact Center Enterprise Download Software page:
https://software.cisco.com/download/type.html?mdfid=284360381&catid=null
2.
Click Packaged Contact Center Enterprise Virtual Machine Templates.
3.
Download the Virtual Machine Templates zip file for the release.
4.
Extract the file and save the OVAs to your local drive.