Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Starting Agent Desktop
10-July-07
9
Starting Agent Desktop
X
To start Agent Desktop:
1. Click Start > Programs > Cisco > Desktop > Agent.
The Agent Login dialog box appears. (See
2. Enter your ID, password, and extension in the appropriate fields, then click
OK or press Enter.
NOTE:
Agent Desktop remembers your ID the first time you log in. It is
automatically entered into the ID field the next time you log in. If you share
a computer with another agent, check the ID field to make sure it contains
your ID and not someone else’s.
a computer with another agent, check the ID field to make sure it contains
your ID and not someone else’s.
If you attempt to log in and the ID is already in use by another agent, you
will be asked if you want to forcibly log in. If you opt to do so, you will be
logged in and the other agent using that ID will be logged out.
will be asked if you want to forcibly log in. If you opt to do so, you will be
logged in and the other agent using that ID will be logged out.
Agent Desktop starts and is immediately minimized on the taskbar at the
bottom of your Windows desktop.
bottom of your Windows desktop.
NOTE:
Applies to Supervisor Desktop users: While Agent Desktop and
Supervisor Desktop IDs are the same, your passwords may differ. Consult
your system administrator if you have problems logging into either
application.
your system administrator if you have problems logging into either
application.
Figure 1.
Agent Login dialog box