Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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1. Click Start > Programs > Cisco > Desktop > Agent. 

The Agent Login dialog box appears. (See 

2. Enter your ID, password, and extension in the appropriate fields, then click 

OK or press Enter.

Agent Desktop remembers your ID the first time you log in. It is 

automatically entered into the ID field the next time you log in. If you share 
a computer with another agent, check the ID field to make sure it contains 
your ID and not someone else’s. 

If you attempt to log in and the ID is already in use by another agent, you 
will be asked if you want to forcibly log in. If you opt to do so, you will be 
logged in and the other agent using that ID will be logged out.

Agent Desktop starts and is immediately minimized on the taskbar at the 
bottom of your Windows desktop.

Applies to Supervisor Desktop users: While Agent Desktop and 

Supervisor Desktop IDs are the same, your passwords may differ. Consult 
your system administrator if you have problems logging into either 
application.