Cisco Cisco Agent Desktop 8.0 Guide De Dépannage
The information in this document was created from the devices in a specific lab environment. All of the devices used
in this document started with a cleared (default) configuration. If your network is live, make sure that you understand
the potential impact of any command.
in this document started with a cleared (default) configuration. If your network is live, make sure that you understand
the potential impact of any command.
Conventions
Refer to the
for more information on document conventions.
Problem
When you reinstall the Cisco Desktop Administrator, this Severe error message is displayed (see
).
An error occurred reading the registry key: APP VERSION. Setup will exit.
Figure 1 Severe Error At the Time of Cisco Desktop Administrator Reinstallation
The initial installation of the Cisco Desktop Administrator is successfully completed. However, when you uninstall the
Cisco Desktop Administrator, and try to reinstall it, you encounter this problem.
Cisco Desktop Administrator, and try to reinstall it, you encounter this problem.
Solution
Even though you uninstall Cisco Desktop Administrator, some files from the previous installation remain in the
system, and cause this problem.
system, and cause this problem.
Complete these steps in order to remove the Cisco Desktop Administrator completely:
Remove Desktop Administrator.
1.
Remove Desktop Servers.
2.
Run Add/Remove for the Desktop Base (see
Figure 2 Add/Remove Programs
3.