Cisco Cisco Computer Telephony Integration OS 8.5 Références techniques
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
ConnectionDeviceIDType Values
ConnectionDeviceIDType Values
shows the possible ConnectionDeviceIDType values.
RESERVATION_CALLBACK
Call type for Outbound Option
Reservation calls for Callback calls.
Reservation calls for Callback calls.
30
RESERVATION_PERSONAL_CALLBACK
Call type for Outbound Option
Reservation calls for Personal Callback
calls.
Reservation calls for Personal Callback
calls.
31
CUSTOMER_PREVIEW
Call type for Outbound Option Customer
calls for Preview mode.
calls for Preview mode.
32
CUSTOMER_PREVIEW_DIRECT
Call type for Outbound Option
Customer calls for Direct Preview
33
CUSTOMER_PREDICTIVE
Call type for Outbound Option Customer
calls for Predictive mode and
Progreassive modefor agentbased
campaigns.
calls for Predictive mode and
Progreassive modefor agentbased
campaigns.
34
CUSTOMER_CALLBACK
Call type for Outbound Option Customer
calls for callback calls.
calls for callback calls.
35
CUSTOMER_PERSONAL
Call type for Outbound Option Customer
calls for personal callback calls.
calls for personal callback calls.
36
CUSTOMER_IVR
Call type for Outbound Option Customer
calls for Transfer to IVR campaigns.
calls for Transfer to IVR campaigns.
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CALLTYPE_NON_ACD
Agent call that is a non-ACD call.
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CALLTYPE_PLAY_AGENT_GREETING
An agent greeting route request.
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CALLTYPE_RECORD_AGENT_GREETING
Record agent greeting call initiated by
AGENT_GREETING_CONTROL_REQ.
AGENT_GREETING_CONTROL_REQ.
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CALLTYPE_VOICE_CALL_BACK
Voice callback using the Agent Request
API.
API.
41
Table 6-12
CallType Values (continued)
CallType
Description
Value
Table 6-13
ConnectionDeviceIDType Values
ConnectionDevice IDType
Description
Value
CONNECTION_ID_ NONE
No ConnectionDeviceID is provided.
0xffff
CONNECTION_ID_ STATIC
The ConnectionDeviceID value is stable over
time (between calls).
time (between calls).
0
CONNECTION_ID_ DYNAMIC
The ConnectionDeviceID value is dynamic and
may change between calls.
may change between calls.
1