Cisco Cisco Computer Telephony Integration OS 8.5 Références techniques
24
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
DeviceIDType Values
DeviceIDType Values
shows the DeviceIDType values.
CallType Values
shows the CallType values.
Table 6-11
DeviceIDType Values
Device ID Type
Description
Value
DEVID_NONE
No device ID is provided.
0xffff
DEVID_DEVICE_IDENTIFIER
The provided device ID identifies a
peripheral teleset (extension).
peripheral teleset (extension).
0
DEVID_TRUNK_IDENTIFIER
The provided device ID identifies a
peripheral Trunk.
peripheral Trunk.
70
DEVID_TRUNK_GROUP_ IDENTIFIER
The provided device ID identifies a
peripheral Trunk Group.
peripheral Trunk Group.
71
DEVID_IP_PHONE_MAC_ IDENTIFIER
The provided device ID identifiers the MAC
address of an IP phone (Unified CCX
ONLY).
address of an IP phone (Unified CCX
ONLY).
72
DEVID_CTI_PORT
The provided device ID identifiers a CTI
PORT (Unified CCX ONLY).
PORT (Unified CCX ONLY).
73
DEVID_ROUTE_POINT
The provided device ID identifies a ROUTE
POINT.
POINT.
74
DEVID_EXTERNAL
The provided device ID is an ANI number or
some other external identifier.
some other external identifier.
75
DEVID_AGENT_DEVICE
The provided device ID is the ID of an
AGENT Device (phone).
AGENT Device (phone).
76
DEVID_QUEUE
The provided device ID is the ID of a
QUEUE.
QUEUE.
77
DEVID_NON_ACD_DEVICE_
IDENTIFIER
IDENTIFIER
The provided device ID identifies a
peripheral telset (extension) that is classified
as being a non-ACD extension.
peripheral telset (extension) that is classified
as being a non-ACD extension.
78
DEVID_SHARED_DEVICE_
IDENTIFIER
IDENTIFIER
The provided device ID identifies a
peripheral telset (extension) that is classified
as being a shared line (0 or more telsets share
this extension).
peripheral telset (extension) that is classified
as being a shared line (0 or more telsets share
this extension).
79
Table 6-12
CallType Values
CallType
Description
Value
CALLTYPE_ACD_IN
Inbound ACD call.
1
CALLTYPE _PREROUTE_ ACD_IN
Translation routed inbound ACD call.
2
CALLTYPE _PREROUTE_ DIRECT_AGENT
Translation routed call to a specific agent. 3