Cisco Cisco Computer Telephony Integration OS 8.5 Références techniques
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_ATTRIBUTE_CHANGE_EVENT
Changes to certain key attributes of the call will generate a CALL_ATTRIBUTE_CHANGE_EVENT to
the client.
the client.
The CALL_ATTRIBUTE_CHANGE_EVENT message is defined in
Table 5-22
CALL_ATTRIBUTE_CHANGE_EVENT message format
SkillGroup
Number
Number
The number of an agent Skill Group queue that the call has
been removed from, as known to the peripheral. May
contain the special value NULL_SKILL_GROUP
(
been removed from, as known to the peripheral. May
contain the special value NULL_SKILL_GROUP
(
) when not applicable or not available. There may
be more than one SkillGroupNumber field in the message
(see NumSkillGroups). Some ACDs ignore this field and/or
use the ACD default; see the list immediately following
(see NumSkillGroups). Some ACDs ignore this field and/or
use the ACD default; see the list immediately following
UINT
4
SkillGroupID
The SkillGroupID of the agent SkillGroup queue that the
call has been removed from. May contain the special value
NULL_SKILL_ GROUP (
call has been removed from. May contain the special value
NULL_SKILL_ GROUP (
) when not applicable or
not available. There may be more than one SkillGroupID
field in the message (see NumSkill Groups). This field
always immediately follows the corresponding SkillGroup
Number field.
field in the message (see NumSkill Groups). This field
always immediately follows the corresponding SkillGroup
Number field.
UINT
4
SkillGroupPriority The priority of the skill group, or 0 when skill group priority
is not applicable or not available. There may be more than
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.
USHORT
2
Maximum message size (including header):
262
Table 5-21
CALL_DEQUEUED_EVENT Message Format (continued)
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MHDR
8
MonitorID
Always 0
UINT
4
PeripheralID
(CRS_PERIPHERAL_ID for
ICD)
ICD)
The ICM PeripheralID of the ACD where the call
is located.
is located.
UINT
4
PeripheralType
(PT_CRS or PT_IPCC)
The type of the peripheral.
USHORT
2
ConnectionDeviceIDType
Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating
field.
supplied in the ConnectionDeviceID floating
field.
USHORT
4
CallTypeID
The ICM call type of the call. May be 0 if not
changed.
changed.
UINT
4