Cisco Cisco Email Security Appliance C160 Mode D'Emploi

To access Cisco technical support directly from the appliance, your Cisco.com user ID must be 
associated with your service agreement contract for this appliance. To view a list of service contracts 
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at 

. If you do not have a Cisco.com user 

ID, register to get one. See 

Be sure to save your Cisco.com user ID and support contract ID in a safe location. 

When you open a support case using this procedure, the appliance configuration file is sent to Cisco 
Customer Support. If you do not want to send the appliance configuration, you can contact Customer 
Support using a different method. 

In cluster configurations, support requests and their saved values are machine-specific. 

The appliance must be connected to the internet and able to send email. 

If you are sending information about an existing case, make sure you have the case number. 

Sign in to the appliance. 

Choose Help and Support > Contact Technical Support. 

Complete the form. 

Click Send. 

CCO User IDs and the last-entered Contract ID are saved on the appliance for future use. 

Only Cisco Customer Assistance can access your appliance using these methods. 

Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance 
and the 

upgrades.ironport.com

 server. 

Identify a port that can be reached from the internet. The default is port 25, which will work in most 
environments because the system also requires general access over that port in order to send email 
messages. Connections over this port are allowed in most firewall configurations.