Cisco Cisco IP Contact Center Release 4.6.1 Références techniques
Overview of Dual CMI Configuration
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Configuration Using a Redundant PG with Dual CMI Servers
In a redundant configuration of the Aspect Contact Server PG, there is a
connection from PG A to Contact Server2. This configuration, as shown in
Figure 33, enables PG A to connect to the Aspect Contact Server2 if
Aspect Contact Server1 fails.
connection from PG A to Contact Server2. This configuration, as shown in
Figure 33, enables PG A to connect to the Aspect Contact Server2 if
Aspect Contact Server1 fails.
Figure 33: Aspect Contact Server Redundant PG Configuration
In a redundant configuration of the Aspect Contact Server PG, when PG A
fails, the configuration enables PG B to connect to the Aspect Contact
Server1. When PG A fails, the link is still active between the Aspect ACD
Application Bridge and the Aspect Contact Server1. PG B attempts to
establish a connection with Aspect Contact Server1. This configuration is
shown in Figure 33.
fails, the configuration enables PG B to connect to the Aspect Contact
Server1. When PG A fails, the link is still active between the Aspect ACD
Application Bridge and the Aspect Contact Server1. PG B attempts to
establish a connection with Aspect Contact Server1. This configuration is
shown in Figure 33.