Ophir Optronics Ltd QSR Manuel D’Utilisation

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Appendix C – Getting the most from the Quasar  
Troubleshooting the Quasar 
When using a regular Quasar device, the serial number of both the attached head, 
and the Quasar device itself, are displayed in the Select Devices screen. The 
serial number of the head is displayed on the left, and the serial number of the 
Quasar device is displayed on the right. See below in Figure C-4 . 
 
Figure C-4 Select Devices Screen 
When using a thermo head with integral Quasar device, the serial number 
displayed on the back of the combined unit will be the serial number of the head. 
The Quasar device also contains an internal serial number, which is not 
displayed on the combined unit. This internal serial number is also displayed in 
the Select Devices screen, as it would be for a normal (non-integral) Quasar 
device.  
Troubleshooting the Quasar 
If there are problems establishing a connection between the Quasar and the PC, 
follow these steps to try and locate the problem. 
Bring the Quasar closer to the PC radio and try again to connect. If the 
connection is ok, you should work closer to the PC, or upgrade to the 
ER option. 
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If using the Bluetooth USB Adapter, check that it is correctly plugged 
into the PC. If it is already plugged in correctly, try unplugging it and 
plugging it in again to refresh the control software. 
If using a built-in radio in the PC, check that it is switched on 
correctly. If it is already switched on correctly, try switching it off and 
on again to refresh the control software. 
Try closing the StarLab application and reopening it. 
Click on Help – About in the StarLab application, and check the 
software version that is installed on the PC. Check on the Ophir 
website (
) for the latest release software version, 
and if necessary upgrade to the latest version. 
 
StarLab User Guide 
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