Broadcom Corporation BRCM1020 Manuel D’Utilisation

106

Troubleshooting

•

Click the Start 

→ All Programs→ Dell Support→ Dell Support 

Settings. Ensure that the Show icon on the taskbar option is checked. 

 

NOTE: 

If the Dell Support Utility is not available from the 

Start menu, go to 

support.dell.com and download the software. 

Drive Problems

 

CAUTION: 

Before you begin any of the procedures in this section, follow the 

safety instructions in the Product Information Guide.

Fill out the "Diagnostics Checklist" on page 162 as you complete these 
checks.

E

NSURE

 

THAT

  M

ICROSOFT®

  W

INDOWS®

 

RECOGNIZES

 

THE

 

DRIVE

—

•

Click Start 

→ Computer.

If the drive is not listed, perform a full scan with your antivirus software to 
check for and remove viruses. Viruses can sometimes prevent Windows from 
recognizing the drive.

T

EST

 

THE

 

DRIVE

—

•

Insert another floppy disk, CD, DVD, or BD to eliminate the possibility 
that the original media is defective.

•

Insert a bootable floppy disk and restart the computer.

C

LEAN

 

THE

 

DRIVE

 

OR

 

DISK

—

E

NSURE

 

THAT

 

THE

  C D ,   D V D ,  

OR

  B D  

MEDIA

 

IS

 

SNAPPED

 

ONTO

 

THE

 

SPINDLE

C

HECK

 

THE

 

CABLE

 

CONNECTIONS

C

HECK

 

FOR

 

HARDWARE

 

INCOMPATIBILITIES

—

R

UN

 

THE

  D

ELL

  D

IAGNOSTICS

—

Optical drive problems

 

NOTE: 

High-speed optical drive vibration is normal and may cause noise, which 

does not indicate a defect in the drive or the media.

 

NOTE: 

Because of different regions worldwide and different disc formats, not all 

DVD titles work in all DVD drives.