Broadcom Corporation BRCM1020 Manuel D’Utilisation
108
Troubleshooting
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
C
HECK
THE
M
ICROSOFT
O
UTLOOK®
E
XPRESS
S
ECURITY
S
ETTINGS
—
If you
cannot open your e-mail attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.
2 Click Do not allow attachments to remove the checkmark.
C
HECK
THE
TELEPHONE
LINE
CONNECTION
C
HECK
THE
TELEPHONE
JACK
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
U
SE
A
DIFFERENT
TELEPHONE
LINE
•
Verify that the telephone line is connected to the jack on the modem (the
jack has either a green label or a connector-shaped icon next to it).
jack has either a green label or a connector-shaped icon next to it).
•
Ensure that you hear a click when you insert the telephone line connector
into the modem.
into the modem.
•
Disconnect the telephone line from the modem and connect it to a
telephone, then listen for a dial tone.
telephone, then listen for a dial tone.
•
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN
THE
M
ODEM
DIAGNOSTIC
UTILITY
—
Click the Start
→ Programs→
Modem Diagnostic Tool
→ Modem Diagnostic Utility. Follow the
instructions on the screen to identify and resolve modem problems (Modem
Diagnostic Utility is not available on certain computers).
Diagnostic Utility is not available on certain computers).
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1 Click the Start , and then click Control Panel.
2 Click Hardware and Sound.
3 Click Phone and Modem Options.
4 Click the Modems tab.
2 Click Hardware and Sound.
3 Click Phone and Modem Options.
4 Click the Modems tab.