Broadcom Corporation BRCM1020 Manuel D’Utilisation

Troubleshooting

117

Lockups and Software Problems

 

CAUTION: 

Before you begin any of the procedures in this section, follow the 

safety instructions in the Product Information Guide.

The computer does not start

C

HECK

 

THE

 

AC

 

ADAPTER

—

Ensure that the AC adapter is firmly connected to 

the computer and to the electrical outlet.

The computer stops responding

 

NOTICE: 

You might lose data if you are unable to perform an operating system 

shutdown.

T

URN

 

THE

 

COMPUTER

 

OFF

—

If you are unable to get a response by pressing a 

key on your keyboard or moving your mouse, press and hold the power button 
for at least 8 to 10 seconds until the computer turns off, then restart your 
computer. 

A program stops responding or crashes repeatedly

E

ND

 

THE

 

PROGRAM

—

1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer 

responding.

3 Click End Task.

 

NOTE: 

The chkdsk program may run when you restart the computer. Follow the 

instructions on the screen. 

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

—

If necessary, uninstall and then 

reinstall the program. Software usually includes installation instructions in its 
documentation or on a floppy disk or CD.

A program is designed for an earlier Microsoft

® 

Windows

®

 operating 

system

R

UN

 

THE

  P

ROGRAM

  C

OMPATIBILITY

  W

IZARD

—

Program compatibility is a 

mode in Windows that lets you run programs written for earlier versions of 
Windows. For more information, search for the keyword program compatibility 
wizard in Windows Help and Support.