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  5. Manuel D’Utilisation

Broadcom Corporation BRCM1020 Manuel D’Utilisation

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Troubleshooting
119
•
Ensure that your computer meets the minimum hardware requirements 
needed to run the software. See the software documentation for 
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
B
ACK
 
UP
 
YOUR
 
FILES
 
IMMEDIATELY
U
SE
 
A
 
VIRUS
-
SCANNING
 
PROGRAM
 
TO
 
CHECK
 
THE
 
HARD
 
DRIVE
,  
FLOPPY
 
DISKS
,  
OR
 
C D
S
S
AVE
 
AND
 
CLOSE
 
ANY
 
OPEN
 
FILES
 
OR
 
PROGRAMS
 
AND
 
SHUT
 
DOWN
 
YOUR
 
COMPUTER
 
THROUGH
 
THE
  S
TART
 
MENU
S
CAN
 
THE
 
COMPUTER
 
FOR
 
SPYWARE
—
If you are experiencing slow computer 
performance, you frequently receive pop-up advertisements, or you are having 
problems connecting to the Internet, your computer might be infected with 
spyware. Use an anti-virus program that includes anti-spyware protection 
(your program may require an upgrade) to scan the computer and remove 
spyware. For more information, go to support.dell.com and search for the 
keyword 
spyware.
R
UN
 
THE
  D
ELL
  D
IAGNOSTICS
—
If all tests run successfully, the error condition 
Memory Problems
 
CAUTION: 
Before you begin any of the procedures in this section, follow the 
safety instructions in the Product Information Guide.
I
F
 
YOU
 
RECEIVE
 
AN
 
INSUFFICIENT
 
MEMORY
 
MESSAGE
—
•
Save and close any open files and exit any open programs you are not using 
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements. If 
necessary, install additional memory (see "Memory" on page 144).
•
Reseat the memory modules to ensure that your computer is successfully 
communicating with the memory (see "Memory" on page 144).
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 101).