Vocera Communications AB3000 Manuel D’Utilisation

Navigating IVR Phone Trees with a Badge 

Find out who called or
left a message while
you were unavailable
(if you have Missed
Call Notification turned
off)

Who called?

Who called me?

Find out who is logged
in to the badge or
phone

Who am I logged in as?

Who am I?

Find out the current
time and date

What time is it?

 

Navigating IVR Phone Trees with a Badge

An IVR (Interactive Voice Response) tree is an automated system that gathers
information and routes incoming telephone calls without human interaction.
These systems typically require you to use a combination of voice and keypad
touch-tones to answer questions about the reason you are calling.

For example, many airlines require you to use an IVR tree if you call them for
flight arrival and departure information. Such a tree may tell you to "Press 1 for
arrivals or 2 for departures", then tell you to enter a flight number using the
telephone keypad.

You can use the badge to navigate an IVR tree and enter touch-tone responses,
even though it doesn't have a keypad. Any time you are using the badge in a
call, clicking the Hold/DND button twice in rapid succession (double-clicking)
places the badge in a special “touch-tone” mode, where you can speak the
digits.

Note:  The Vocera smartphone has a keypad that you can use to enter IVR
responses.

1. When the IVR system prompts you to enter a number, double-click the

Hold/DND button.

The badge beeps to indicate that it is ready for you to respond.

2. Speak the number at a steady pace, one digit at a time.