Vocera Communications AB3000 Manuel D’Utilisation

 Possible Touch-Tone Responses

The Vocera Genie responds by asking you to confirm the number, and then
beeping to indicate that it is ready for you to respond.

3. Say “Yes” to confirm or “No” to try again. You can also use the Call button

for “Yes” or the Hold/DND button for “No”, as in other Genie interactions.

When you confirm, the badge sends a touch tone for each spoken digit to
the IVR system, and the IVR system continues asking you questions.

4. If the IVR tree asks for a spoken response at any time, just speak to it as you

would during any badge call, without double-clicking.

The IVR system hears your response and acts accordingly.

You may say up to ten digits, letters, or special characters, as described in

 on page 76. Say all responses one-at-a-

time. For example, say “One Zero Zero”, not “One Hundred”.

IVR systems often require you to press the pound (#) or star (*) key during an
interaction. In addition, telephones in some countries have a few alphabetical
keys without numbers that you may have to use. The following table lists the
digits, letters and special characters you can speak in touch tone mode.

The digits 0 through 9.

Say “Zero”, not “Oh” or “Naught”. Speak only single
digits; do not use “Double” or “Treble”.

The letters A through D.

Speak “Ay”, “Bee”, “See”, or “Dee”.

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Do either of the following:

• In the US or Canada, say “Pound” or “Sharp”.

• In the UK, Australia, or New Zealand, say “Pound”,

“Sharp”, or “Hash”.

*

Say “Star”, not “Asterisk”.