Wacom DTK-1300 Manuel D’Utilisation

Contents

Index

Contents

52

Index

52

TESTING CINTIQ

1. If the Cintiq status LED does not light, check the following:

•

First verify that the light on the power adapter is on. If the light is not on, check that the power cable 
is properly connected between the power adapter and an active AC outlet.

•

Check that the power adapter cable is securely connected to the Cintiq power cable and that the 
pen display is turned on. The status LED will glow white whenever the pen display is on. The 
dimmer light indicates that a video signal is being received. The light will brighten when you touch 
the pen to the display surface.

Important: Use only an AC adapter specified for use with your pen display. Other adapters may 
cause damage to your product.

2. If there is no display:

•

Make sure that your computer is turned on. The status LED will glow white when the proper video 
signal is received. 

•

Verify that the pen display is connected to an active digital video port.

•

Check that your video card has been properly installed and is functional. If you have another display 
that is compatible with your video card, you can connect that display to the card in order to verify 
that the video card is operating correctly.

3. Verify that the pen and the tablet portion of your pen display are working:

•

Press the pen tip against the display and verify that the status LED lights white.

•

If the LED does not light, verify that the USB cable is plugged into an active USB port. If the Cintiq is 
plugged into a USB hub, try plugging it directly into the USB port on your computer.

•

Be sure that the USB port to which you are connecting has not been disabled. It may be necessary 
to check your system BIOS setting to verify that you have connected the pen display to an active 
USB port.

•

The status LED will light white when Cintiq is registered as a USB device and the pen tip is pressed 
against the display.

4. Check the pen. If you cannot make a selection on the screen with the pen:

•

Test the pen by pressing the pen tip or eraser against the surface of the pen display. The status LED 
should light white.

•

Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the pen 
display surface, press the side switch. The status LED should again light white.

•

If the status LED does not light for these tests, be sure you are using a pen specified for use with 
your product.

•

See 

 and 

 for more information.

5. Check the ExpressKeys and Rocker ring. See 

6. Check any other tool(s), such as the optional Airbrush. See 

.

If you are still having problems, you may have a defective pen or pen display.

After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom 
settings you may originally have been using.