ZyXEL Communications Corporation P8802T Manuel D’Utilisation

Chapter 24 Troubleshooting

Basic Home Station VDSL2 P8802T User’s Guide

If the problem continues, contact the vendor.

I forgot the IP address for the VDSL Router.

See the cover page of this guide for the default LAN IP address.

If you changed the IP address and have forgotten it, you might get the IP address of the VDSL 
Router by looking up the IP address of the default gateway for your computer. To do this in most 
Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the 
Default Gateway might be the IP address of the VDSL Router (it depends on the network), so 
enter this IP address in your Internet browser.

If this does not work, you have to reset the device to its factory defaults. See 

.

I forgot the password.

See the back sticker for the default admin password.

If this does not work, you have to reset the device to its factory defaults. See 

.

I cannot see or access the Login screen in the web configurator.

Make sure you are using the correct IP address.

• See the cover page of this guide for the default IP address.
• If you changed the IP address (

), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for 

Check the hardware connections, and make sure the LEDs are behaving as expected. See 

.

Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java 
enabled. 

If it is possible to log in from another interface, check the service control settings for HTTP and 
HTTPS (Maintenance > Remote MGMT).