Lucent Technologies 6.1 Manuel D’Utilisation

Issue 1

August 1998

Features 

Page 4-22

Operator Features 

4

Under the Message Center heading on Form 6a, do 

one of the following:

■

To indicate that no message center operator is assigned, check the No box.

■

To assign a message center, check the second box and write the extension 
of the QCC operator position in the space provided (see Form 2a or 5d).

4

Use these instructions only if the system has a QCC with a Direct Station Selector 
(DSS). Otherwise, skip to the next section, “Return Ring.”

This section contains instructions for changing the factory setting for Directed Call 
Completion from Automatic to Manual (that is, the QCC operator must press the 
Release button when using a DSS button to direct a call).

If the QCC operator uses the DSS to transfer calls across a private network, 
the operator may want to use manual completion to avoid transfer without 
return to busy. If you subscribe to ANI or ICLID and automatic completion is 
selected, the ANI and ICLID information will be sent but calls will not return 
on busy.

4

Under the Extended Call Completion heading on Form 6a, do 

one of the following:

■

To keep the factory setting, check the Automatic completion box.

■

To require the operator to use the Release button to direct calls, check the 
Manual completion box.

4

This section contains instructions to specify the number of rings before an 
unanswered call is returned from the extension where it was sent to the QCC 
queue (or QCC message center position).

If the system includes a voice mail system, you should increase this number to 
ensure that the voice mail system gets the call before it is returned.

4

Under the Return Ring heading on Form 6a, do 

one of the following:

■

To keep the factory setting, check the 4 Rings box.

■

To change the factory setting, check the second box and write the number 
of rings you want to assign in the space provided (1–15 rings).