Avaya INDeX 11.0 Manuel D’Utilisation

 Parking Calls 

Transfer, Park & Hold Calls – Page 17 

Any extension can retrieve a parked call by dialling the line number if known. You 

can park several calls. Calls parked and not retrieved, may recall your extension 
after a short time. 

 
To park an external call:  
1.  During the call, dial RECALL and replace the handset. 

 

To unpark calls parked at your extension:  
1.  Lift the handset and dial  9. 

 

To unpark a call parked at another extension:  
1.  Lift the handset and dial the parked calls line number. 

 

Only the extension that holds a call can retrieve it unless they transfer the call. When 

you hold a call, the caller may hear music (if installed on your system). You can only 
hold one call at a time. You can transfer a call to an extension that is ringing or 

giving busy tone. If the call waits unanswered for too long, it may recall to your 
extension. 
To hold a call:  
1.  Dial RECALL.  
2.  If you now replace the handset, the system parks the call (see  previous page). 
3.  Retrieve the call by dialling RECALL again or while holding the call, make 

another call (enquiry call) and either: 
•  Switch between calls by dialling RECALL. 
•  Transfer the held call by replacing the handset. 

 

INDeX 11.0 20AT Telephone User's Guide 

Transfer, Park & Hold Calls – Page 17 

38DHB0002UKHB Issue 1 (10/05/2004) 

Parking Calls