Avaya INDeX 11.0 Manuel D’Utilisation

Page 18 - Diverting Calls 

Using Diverts 

Your phone can have diverts for different situations, i.e. when busy, not answering 

or to divert all calls. You can also select no calls (which uses the Divert All number if 
set).  
•  Divert on busy: Calls divert when your phone is on a call. When set, callers 

cannot set a callback or camp on to your phone. 

•  Divert on no answer: Calls divert after ringing your phone for a set period (see 

page 21). 

•  Divert all: All calls to your phone are diverted. Only the extension to which you 

divert calls can ring you. 

•  No calls: Switching no calls on stops all calls. Callers hear continuous tone or 

divert to the Divert All number if set. 

 

If you switch on no calls after setting a divert all number, it diverts all callers and 
even the divert extension cannot call you. If you switch it on without setting a divert 

all number, all callers hear continuous tone. 
Whilst on, you hear a repeated single pip if you lift the handset, but you can still 

make calls. Switching no calls on takes the phone out of group.  
Note:   Your System Manager can prevent use of the No Calls feature. 

 
To switch no calls on/off:  

1.  Lift the handset and immediately dial  0. 
2.  Broken dial tone: Dial 60 (no calls on) or 61 (no calls off).  
3.  Replace the handset to finish. 
 

Page 18 - Diverting Calls 

INDeX 11.0 20AT Telephone User's Guide 

Using Diverts 

38DHB0002UKHB Issue 1 (10/05/2004)